FAQs
Welcome to Maison Bags — FAQ
We have put together answers to the questions we hear most often. If you still need help, our team is just a message away.
🔐 Product & Quality
Are your products authentic? Our products are not officially affiliated with the original brands. What they are, however, is mirror quality — produced in the same factories, with the same materials, the same craftsmanship, and the same specifications. You get the look, the feel, and the durability of the original, without the retail markup.
What does "mirror quality" mean? It means the item is identical in every measurable detail — stitching, hardware, materials, packaging, and weight. Many of our customers own the originals and say they simply cannot tell the difference.
Can I see the actual item before it ships? Absolutely. We send real photos and videos of your specific item for your approval before it ever leaves our hands. What you approve is exactly what you receive — no surprises, no guesswork.
📦 Shipping & Delivery
How long does delivery take? Most orders arrive within 7 to 12 business days via express shipping. You will receive a tracking number as soon as your item is dispatched.
Do you ship internationally? Yes. We offer express worldwide shipping to over 100 countries.
Will I need to pay customs duties or taxes? No. We handle everything on our end so you receive your order without any additional fees or surprises at the door.
💳 Payment & Security
What payment methods do you accept? We accept PayPal, Credit and Debit Cards, Zelle, Bank Transfer, Wise, and more. All transactions are secure and encrypted.
Is it safe to order from your website? Yes. We use industry-standard SSL encryption across the entire site. For extra peace of mind, you are always welcome to pay via PayPal or another buyer-protected method.
📲 Ordering & Custom Requests
Can I request something that is not listed on the website? Absolutely. We have access to thousands of products beyond what is shown online. Just message us on WhatsApp and we will send you options, pricing, and real product videos right away.
How do I place an order? You can order directly through the website, or reach out to us on WhatsApp for personalized support, live pricing, and real-time product videos before you commit.
Do you offer bulk or reseller pricing? Yes. We work with personal shoppers, stylists, and resellers around the world. Get in touch directly for wholesale pricing or large order inquiries.
🔄 Returns & Refunds
What is your return policy? We accept returns and exchanges when there is a genuine issue with your order. Contact us within 7 days of receiving your item, and make sure it is unused and in its original condition.
What if I am not happy with my order? Your satisfaction matters to us. Every item is inspected before shipping and approved by you via video. If something is still not right, we will work with you to find a solution — whether that is a replacement, store credit, or a refund.
🕒 Support
How can I reach your team? We are available 24 hours a day, 7 days a week on WhatsApp for order support, tracking updates, and product requests.
How quickly do you respond? We typically reply within 5 to 10 minutes on WhatsApp — often sooner.